Politica di reso e rimborso

Boxeroe Return & Refund Policy


45-Day Return Policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn/unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return


Email support@boxeroe.it with:

  • Your full name
  • Order number
  • The problem (e.g., faulty product, wrong size, wrong item)
  • What you would like (refund or replacement order)

Once your return request is approved, we will provide a return shipping address and instructions.
Please allow up to 3 business days for return request processing.
Items returned without prior approval will not be accepted.

For any question about returns: support@boxeroe.it

Return Shipping Costs


Return shipping costs are the responsibility of the customer, unless the item is defective or the wrong item was received.
We recommend using a trackable shipping method.

Damages and Issues


Please inspect your order upon delivery and contact support@boxeroe.it within 7 days if the item is defective, damaged, or incorrect.
Include a photo and your order number to help us process the claim quickly.

Exceptions / Non-Returnable Items


Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)

Custom/personalized products

Personal care goods (e.g., beauty/hygiene items)

Hazardous materials, flammable liquids, or gases

We cannot accept returns on sale items or gift cards.

Exchanges


We do not offer direct item-for-item exchanges.
If you’d like a different size or product, please return your item for a refund and place a new order separately.

European Union 45-Day Cooling-Off Period


If your order is shipped to the European Union, you have the right to cancel or return it within 45 days without needing to provide a reason, under the EU Consumer Rights Directive.

Items must be returned unused, with original tags and packaging.

To exercise this right, contact support@boxeroe.it.

Refunds & Timelines


After we receive and inspect your return, we’ll notify you of approval or rejection within 5 business days.

If approved, refunds are issued to your original payment method within 10 business days.

Your bank/card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact support@boxeroe.it.

Return Address


Returns must be shipped to the return address provided via email.
Do not send your package without prior approval.